Delivery, returns & warranty

A practical summary of our Terms of Sale, especially clauses 5–9. Read those terms before ordering. This summary does not reduce your statutory rights.

Direct delivery, VRS as your seller

VRS Computing supplies your hardware, with dispatch directly from our distributor. We remain your seller and your contact for order queries, cancellation and statutory remedies. Do not send returns directly to the distributor without instructions.

The available delivery destinations, charges and estimated dates must be confirmed before you order. Ask us before acceptance if a delivery deadline is essential. Unless another period is agreed, consumer goods are due without undue delay and within 30 days of the contract, subject to the rights explained in our terms.

What is—and is not—included

Hardware is supplied in the manufacturer’s standard configuration. Check the exact listing or written quotation for the model, memory, storage, included operating system, drivers, software, accessories and warranty. Manufacturer-included software is not installed or configured by VRS. VRS does not preinstall or configure software, download models or supply an AI starter setup. Initial setup, updates, additional applications and model downloads are the customer’s responsibility. No ongoing VRS support package or separately supplied VRS software is included with the hardware purchase. Buying advice does not include installation or configuration.

Consumer change-of-mind returns

For qualifying distance purchases, consumers can normally cancel until 14 days after the day the goods are received, then return them within 14 days of notifying us. Exceptions and separate-delivery rules are explained in clauses 6–7. Contact us for the correct return address; a returns reference helps but is not a condition of a valid cancellation.

Customers pay direct change-of-mind return costs where this was disclosed before purchase. For items not normally returnable by post, the cost or a reasonable estimate must be disclosed before purchase. There is no blanket consumer restocking fee. Handling beyond what is needed to inspect goods may lead to a lawful, evidenced deduction.

For cancellation of the whole order, the standard outward delivery cost is refunded as explained in the terms. Refund timing depends on receipt of the return or evidence of sending, or whether collection was offered.

Faults and warranties

Consumer statutory rights are separate from any manufacturer warranty. VRS remains responsible for its legal obligations; we will not require a consumer to pursue only the manufacturer. Report a fault with your order details and a description so we can arrange the appropriate next step. We arrange or reimburse reasonable return costs for a valid consumer faulty-goods claim.

The included manufacturer warranty varies by model and must be confirmed in the listing or quotation. We do not promise a single warranty period for every product.

Business purchases

Business customers do not automatically have the consumer cooling-off right. Cancellation after acceptance or return of non-faulty goods requires written agreement. Clause 9 explains the distinction; applicable contractual and statutory remedies remain available.

Contact before returning

info@vrscomputing.co.uk · 01282 421033. Tell us the order reference, item and reason. Back up personal data and ask about account removal or safe handling of damaged batteries where relevant.